F Bets Privacy Policy — Your data is our responsibility

F BetsWelcome to F Bets' Privacy Policy. This document outlines our commitments and responsibilities regarding the personal data of all users on the F Bets platform and its services.

When you F BetsBy using our services through the website, mobile app, or any other digital channel, you are considered to have agreed to the terms of this Privacy Policy. This policy forms an integral part of our Terms and Conditions.

F Bets An internationally licensed online gaming and betting platform. We place the highest importance on your privacy to ensure a safe, transparent, and trustworthy gaming environment for users in Bangladesh.

F Bets To provide you with the best possible service, we collect certain specific information. This data falls into three main categories: identity information, transaction information, and technical information.

F Bets Collects your information through various methods. Each approach is transparent and aimed at improving the quality of service you receive.

• Direct Registration: Information you provide when creating your account.
• Identity Verification Process (KYC): Documents submitted for account verification.
• Payment Transactions: Information automatically recorded during deposits and withdrawals.
• Platform Usage: Analysis of how you use F Bets.
• Cookies & Tracking Technology: Automatic data collection during website and app usage.
• Support Communication: Conversations with support via live chat or other channels.
• Third-Party Verification Services: Information obtained through authorised agencies for identity verification.

F Bets Collected information is used only for specific, legitimate purposes. Below is a complete list of how we use your data.

• Account Management: Creating, verifying, and maintaining your F Bets account.
• Payment Processing: Ensuring deposits and withdrawals are completed securely.
• Security & Fraud Prevention: Detecting suspicious activity and keeping accounts secure.
• Customer Support: To help resolve your issues quickly.
• Compliance with Legal Obligations: Complying with directives from regulatory authorities.
• Responsible Gaming: Identifying problem gambling patterns early and providing timely support.
• Service Improvement: Improving the platform to enhance your experience.
• Personalized Offers: Showing you relevant promotions and bonuses based on your preferences.
• Analytics & Research: Monitoring overall platform performance.

F Bets Your personal information is not generally shared with third parties. However, in certain specific circumstances — to deliver our services or to meet legal obligations — limited information may be shared.

• Payment Processors: Approved payment gateways including Bkash, Nagad, and Rocket — used solely to process transactions.
• Identity Verification Services: Approved verification agencies for completing the KYC process.
• Law Enforcement Agencies: Upon a valid court order or lawful request from a government authority.
• Regulatory Authority: To comply with licensing requirements and AML (Anti-Money Laundering) regulations.
• Technology Partners: Technology service providers for platform operations — limited to necessary information only.

In each of the cases outlined above, F Bets ensures that third parties keep your data secure and use it only for the specified purpose. All of our partners are bound by confidentiality agreements.

F Bets Industry-leading technology is used to keep your data secure. Our security framework operates across multiple layers and is continuously updated.

• SSL/TLS Encryption: Bank-grade 256-bit SSL encryption for all data transmission.
• Data Encryption: Sensitive data stored on servers is kept in an encrypted state.
• Two-Factor Authentication (2FA): An additional layer of security at login.
• Firewall Protection: Advanced firewall and DDoS protection systems.
• Regular Security Audits: Regular security audits conducted by independent third-party experts.
• Access Controls: Only authorized personnel can access data on a need-to-know basis.
• Real-Time Monitoring: Round-the-clock system monitoring and detection of suspicious activity.

F Bets The website and app use cookies and similar tracking technologies to improve your browsing experience and maintain platform functionality.

• Essential Cookies: Essential for maintaining login sessions and security tokens.
• Functional Cookies: To remember your preferences and settings.
• Analytics Cookies: To understand how users interact with the site.
• Performance Cookies: To identify site loading speed issues and technical problems.

You can disable non-essential cookies from your browser settings. However, disabling essential cookies may cause some features of the platform to stop working.

F BetsIf you have an account with us, you have several important rights regarding your personal data. These rights are upheld in accordance with international data protection standards.

F Bets Your data is not retained longer than necessary. Each category of data has a defined retention period.

• Account Information: For as long as your account is active and for a minimum of 5 years after closure.
• Transaction Records: Retained for a minimum of 7 years in compliance with financial regulations.
• KYC Documents: For up to 5 years after account closure.
• Support Communication: For up to 2 years after last contact.
• Technical Logs: Retained for 1 to 2 years for security purposes.

Once the designated retention period ends, your data is securely deleted or anonymised so that you can no longer be identified in any way.

F Bets We reserve the right to update this Privacy Policy as needed. For any significant changes, we will endeavour to notify you via app notifications or other available channels.

• The date of each update will be noted at the top of this page.
• Continued use of F Bets after any changes takes effect will be considered your acceptance of the updated policy.
• For significant changes, we will make every effort to notify you directly at your registered mobile number.

If you have any questions about this Privacy Policy or the protection of your data, reach out to the F Bets support team — we are always here to help.